DENSO Increases Robot Service Capabilities, Strengthens Training Program

In response to continued growth of its customer base, DENSO announced that it has increased the number of its robot service engineers in its national service center in Maryville, TN, and its robotics headquarters facility in Long Beach, Calif. The company has also added a new robot field-service engineer in the Midwest region. The new staff additions are designed to reduce the company’s already fast turnaround time for service, as well as make more staff available for training.

In addition to its robot service capabilities, DENSO’s training program has always been a company strong point. Basic and advanced classes are available in both the California and Tennessee centers, as well as on request at customer sites. By keeping class sizes small—with no more than two trainees assigned per robot—the company is able to make learning easier and more effective. For more information, visit www.densorobotics.com/training.php.

“Our company is committed to excellent customer support,” said Peter Cavallo, robotics sales manager, DENSO Sales California. “As our customer base continues to grow, these new staff additions will let us maintain the highest possible levels of service and training.”

DENSO is the world’s largest user of small assembly robots, with more than 16,000 DENSO robots designed and used in its own manufacturing facilities. More than 60,000 DENSO robots are used in other companies worldwide. DENSO Robotics offers a complete line of robots, controllers and software covering a wide range of applications. For more information, visit www.densorobotics.com.