Keep SPC System ‘Tuned’ and Training Updated

Statistical Processing Control software is only as good as you keep it updated and “tuned up” says officials from Hertzler Systems Inc. As a leading provider of such software for a broad range of businesses, Hertzler has been offering what it calls “tune ups” to its customers to ensure that their SPC system is giving them maximum benefit. 

“The point we want to make with this is that we’ve found many businesses don’t really take advantage of all the functions and features that can used, especially with the various upgrades available,” states Evan Miller, president and CEO of Hertzler. “Also, maintenance of such systems often gets lost in the everyday shuffle of work and meeting production deadlines.” 

“This applies to whatever brand of SPC software companies may be using,” Miller explained. “What businesses often fail to appreciate is that with a little more attention to optimizing their systems and employing the full range of capabilities their system provides, they can save time and improve productivity.”

For Hertzler, such a tune up involves an analysis and prioritization of the customer’s needs for their deployment of GainSeeker software. Activities may include optimization of the system for faster operation; optimizing or enhancing data entry procedures; adding text and email alarms to notify key people of problems; automatic archiving, database maintenance, or conversion, feasibility analysis for new projects; and personalized training on specific issues as well as for features and functions that are under-utilized or recently available with updated versions. 

“We clean up the clutter that commonly happens with any system over time, set up some useful automatic functions, and educate the client on the breadth and depth of what’s possible with the system,” Miller says. “With this kind of tune up and training, we’re basically making their system a more powerful tool for them to use.”

“This kind of attention is key for any business wanting to take maximum advantage of advancing SPC technology.”