YCM Alliance adds Tongtai turning centers to its lineup of precision CNC machining solutions

YCM Technology USA Inc. (YCM Alliance) is proud to announce that Tongtai Machine & Tool Co. Ltd. (TT), a leading manufacturer of high-quality CNC machining solutions in Taiwan (ISO 9001:2015), has joined the YCM Alliance. Under the agreement, the YCM Alliance serves as the exclusive importer and marketing organization for TT horizontal CNC turning centers throughout the United States. It can also market, promote, and sell the product line throughout Canada and Mexico.

“There has been long-standing admiration and respect between YCM and TT for designing and manufacturing precision, high-quality machine tools with a proven track record for reliability, precision, and repeatability,” according to Tony Pekalski, president of YCMT. “Adding TT turning solutions to the YCM Alliance fills a strategic need for our customers, one that we are very happy to fulfill given the reputation of the brand.

“There is excellent alignment between the YCM Alliance and the TT line of turning solutions, starting with high-quality and reliable machines that deliver customer-based solutions. But it doesn’t stop there. We are committed to the YCM Alliance layered service and support strategy, which involves the entire channel to serve the best interest of each customer,” says Arthur Deng, TT Sales and Service Operations.

Under the YCM layered service and support strategy, technical and service issues are quickly escalated for fast resolution. Starting with the dealer, service tickets that cannot be resolved immediately are submitted to the YCM Alliance field service team. This process effectively resolves 90% of all service and support requests, but if necessary, each YCM Alliance builder partner is also committed to ensuring customer success. Every link in the service and support chain works together to maximize uptime.

Complementing the existing YCM turning solutions, the new TT models include five horizontal CNC turning center series. With variable configurations, the lineup comprises 16 new turning center solutions, with additional models in development. Custom turn-key solutions are also available on request.

TT turning solutions will be available for demonstration at the YCM Alliance Technical Centers located in Michigan, Texas, and California.